June 1, 2020 Download

Unsecured Debt Deferral: The Next Set of Challenges

Written by David Wasik, Brian O'Malley, Scott Barton, Matthew Barton, Ankit Mathur, Aaron McGuire

Written with our colleagues at BCG, this paper explores how unsecured loan delinquencies are down and call centers are overstaffed during the worst unemployment and public health crisis of our lifetime; and deep dives into managing the loan deferral programs that are keeping millions of customers current on their loans.